Product Documentation Specialist

The Perch Marketing team is in need of a detail-oriented, organized technical writer to help us communicate new product features and updates to our customers and prospects. Your primary responsibility is to evaluate post-sale user journeys; and ensure all digital assets, customer support, and documentation is consistently updated and easy to access.

A day in the life

  • Use Perch in a demo environment to understand product changes and how they impact our users
  • Walk through and document setup processes within Perch and partner apps
  • Initiate user communications when needed, with support from the Marketing and Product teams
  • Update and improve documentation on Perch.help
  • Improve voice, tone, and format consistency across support

A perfect match

  • You have 1-2 years of technical writing experience with product documentation or related focus or you have a BA/BS with a language-focused concentration and a technical background
  • You have an ability to distill technical language into “layperson”
  • You are soothed by consistency and are annoyed at its antithesis

Above and beyond

  • Creative thinking
  • High tolerance for general silliness in the office

Apply